Faqs
Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to manaforgelabs@gmail.com.
Need Help?
If you have an issue or question that requires immediate assistance, please click the button below to connect directly with our Customer Support team.
If we are unavailable at the moment, feel free to send us an email and we will respond within 20–36 hours.
Pre Sale Questions
Q: "What are your products used for?
Store lyophilized peptides at -20°C in a dry environment. Once reconstituted, store at 2-8°C and use within 30 days for optimal stability.
Q: “What does “Research Use Only (RUQ)” mean?”
“Research Use Only” indicates that products are intended solely for laboratory and research applications. They are not evaluated or approved for use in humans or animals.
Q: “How should products be stored?"
Storage conditions may vary by product. Please refer to the product label or corresponding COA for recommended storage guidelines. Proper storage is the responsibility of the purchaser.
Q: “Are your products tested by third-party laboratories?”
Yes. Products undergo testing by independent third-party laboratories to verify purity, identity, and quality. Results are documented in the COA.
Order + Support Questions
Q: "Do you ship internationally?”
Shipping availability depends on location and applicable regulations. Customers are responsible for ensuring compliance with local laws regarding the purchase and use of research materials.
Q: “Can I return or exchange products?”
Due to the nature of research materials, returns or exchanges may be limited. Please review our Returns Policy or contact support for assistance.
Q: “How can I contact customer support?”
If you need immediate assistance, please use the live chat option when available. Otherwise, email us at manaforgelabs@gmail.com , and we will respond within 20–36 hours.